Privacy Policy

Effective Date: 1 September 2025

Maison Dentaire Specialist Clinic (“we”, “our”, “us”) is committed to protecting the privacy and personal information of our patients and website visitors. This privacy policy outlines how we collect, use, store and safeguard your information, as well as your rights regarding your personal data.

1. Information We Collect

• Personal information (e.g., name, email, phone number) provided via forms or WhatsApp communication

• Health-related information shared during consultations or communication relevant to your treatment

• Technical data such as IP address, browser type, device information and website usage collected via cookies or analytic tools

2. How We Use Your Information

• To provide dental services and respond to inquiries

• To manage appointments and follow-ups and reminders

• To improve website functionality, content and user experience

• To comply with legal or regulatory or professional obligations

3. Information Sharing

We respect your privacy and do not sell, rent, or trade your personal data. Your information may only be shared in the following circumstances:

• With authorized team members for treatment, administrative or operational purposes

• With trusted third-party service providers (e.g., hosting, email) under strict confidentiality

• When legally required by government or regulatory authorities

4. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, misuse or disclosure.

5. Patient Software and Registration

We use patient management software, i.e. Kreloses, to securely manage patient information, appointments, and treatment records. When you register as a patient—online or in-clinic—you may be asked to provide personal and health-related information. By registering, you acknowledge that you have read and agreed to this Privacy Policy and consent to the collection, use, and storage of your information within our secure patient management system.

6. Your Rights

You have the right to:

• Access or request a copy of your personal data

• Request corrections or updates to your information

• Withdraw consent to the collection or use of your information (where applicable)

To exercise your rights, please contact us at: info@maisondentaire.com.my

7. Consent

By using our website or communicating with us via WhatsApp, you consent to the collection, use, and storage of your information as described in this Privacy Policy.

8. Changes to This Policy

We may update this Privacy Policy periodically. Updates will be posted on this page with the revised effective date. We encourage you to review this policy regularly